Customer Support
Made Simple
The Babeltext platform allows businesses to communicate with multiple customers, simultaneously, anywhere in the world and in any language.
How It Works
Babeltext is a multilingual messaging platform, it allows your team to communicate with your customers across the globe, in any language.
Babeltext provides real-time translations, enabling your team and your customers to chat in their native languages.
We support all the major platforms like Webchat, Telegram, WhatsApp, Facebook Messenger, Google Business Messenger and Mobile Text.
We boast industry-leading accuracy across 133 languages.
Why Babeltext
Your customers want to be able to message rather than speak on calls. We empower businesses to engage with their customers across the world in 133 languages, using their customers preferred social channels. Telegram, Webchat, WhatsApp, Facebook Messenger, Google Business Messenger and Mobile Text.
Unparalleled Engagement
Babeltext is your front-line customer support platform, providing unparalleled engagement, staff efficiencies and cost savings
Communicate in 133 Languages
You’ll also globalize your customer services with automatic translation in 133 languages
We Integrate to Your Ecosystem
Connect your existing CRM to populate the Babeltext platform with your customer information or take a feed from us to you
Simple and
Intuitive
Our platform has been designed to be simple and intuitive, to speak to multiple customers, anywhere in the world and in any language
Future Proof Your Customer Services
Your operator will have more tools to work remotely. They can field customer inquiries from an office setting or if needed from the comfort of their homes
Extraordinary Platform
Extraordinary Customers
Simple Interface
Operator UI messaging channels are funnelled into one operator interface to manage conversations
Manage Volume
Babeltext platform can have multiple operators to manage high volume customer service, with all traffic equally distributed to operators
Global Translation
133 languages automatically translated to your live operators in English and back to customer’s original language
Fully Exportable
Retention of all customer information and the messaging history is fully exportable
After Hours
Out-of-Hours messages to capture client request, contact information and advise a response time to manage expectations
Easily connect
Connect your existing CRM to populate the Babeltext platform with your customer information or take a feed from us to you
White Label
Fully customisable white label platform to add your own company branding, logo and business identity
Template responses
Template responses create a convenient drop-down library of responses for operators to respond even faster
Broadcast Messaging
Multilingual broadcast messaging can be delivered in the consumer's language, sending up to 100,000 messages each time
Multiple Conversations
Operators can have a conversation with multiple consumers simultaneously
Age verification
Age verification features enable clients to target the correct audiences
Omnichannel Feature
Omnichannel customer can start the chat through one channel (e.g. PC Webchat) and then continue from another (e.g. SMS).
Dynamic Reporting
Dynamic statistics provide detailed reporting, reflecting all customer channels.
Management Alerts
Set up management alerts for when messages have been unanswered for a specified period or escalations
Careers
Join us on our mission to simplify customer support for businesses
We’ve made a complicated platform seem really simple!
Now we need to recruit people that love technology and want to be part of something very special.
Our team is friendly, ambitious and super excited to meet you.
Invest in people
For Babeltext to succeed, the whole team needs to succeed too. That's why we invest in our people. Tailored training, a focus on upskilling and frequent opportunities for growth.
Wellbeing
Our team benefits from an open culture, flexible hours, remote working, and a common-sense approach.
Social
Be it monthly socials, company events or PS5 at lunch, we're a social bunch, even though we work remotely.
Not sure if you fit in?
Why not contact us anyway to discuss your skills and we can chat about our growth strategy!
Meet The Team
Executive Team
CHAIRMAN & CO-FOUNDER
David Hayes
David brings his wealth of experience as a tech investor, a start-up founder, and an innovative leader in the communications industry. David is a proven business leader, starting his communications company in 1987, which he grew successfully over 26 years, and sold successfully. David is responsible for overseeing all aspects of the business operationally and commercially, an innovative thinker, he brings out the best in our team.
CEO
James Tizzard
James leads our great team at Babeltext. He has created a strong culture of technology development, customer service and business growth across the whole Babeltext team. James is experienced in the delivery of global technology programs for global institutions in the UK and Asia, most recently for CITI, Lloyds and Westpac. He brings a proactive discipline to the team, setting clear objectives and targets for Babeltext.
Head of Marketing
Olivia McGarvey
Olivia has worked in the FinTech sector for more than a decade as Head of Marketing at a number of leading service providers including IDT Finance, Global Processing Service, Crunch Payments and Club Swan. Olivia's talent for creating a brand and developing and delivering marketing strategies is second to none. Olivia is an experienced Start-Up professional, taking all the companies she has work for, from Start-Up to industry leader.
Design & Creative
Billi Meltz
Billi has skills in marketing, sustainability and design. Her qualifications include a Bachelor of Design (College of Fine Arts), Bachelor of Architecture (UNSW), Masters of Sustainability (USYD) and Masters in Architecture (UNSW). Billi has worked on a range of different creative and graphic design projects, including branding and marketing for Babeltext.
Sales Director
Colin Amm
Colin is an experienced Business Development Executive with demonstrated history of success in lead generation, sales and marketing. Highly skilled in negotiation, business development and networking. He brings his own unique vibe and motivation to the team and has been key to gathering the momentum which has begun to spread the name of Babeltext.
CCO & CO-FOUNDER
Neil Weeks
Neil is a proven business leader, with a twenty plus year record of success in Financial Services and FinTech. Neil was part of the founding teams at two of Europe's biggest players in the FinTech space; IDT Finance and Global Processing Services, where he was responsible for developing and delivering their business development strategies, growing both organisations to leading service providers, winning multi awards and accolades along the way.
CFO
Derrick De Souza
Derrick is experienced in finance, accounting, taxation, banking and mergers and acquisitions. He has been a consultant to Australian and Asian businesses for over fifteen years. He is currently a non-executive director of ASX and NSX listed companies. He is responsible for the finance function and brings a wealth of knowledge and guidance to Babeltext.
CTO
Graeme Campbell
Graeme Campbell is a top-performing, solutions-focused information technology manager. He brings to the team more than fifteen years of demonstrated career success in developing and executing operational strategies to promote organisation growth and optimal utilization of emerging technologies. Graeme has been tasked with constantly developing the platform to add the most relevant social channels for our users to communicate.
UI/UX Designer
Lucy Ro
Lucy is our expert in UX/UI design with nearly 10 years experience delivering web and mobile front-ends for a wide range of businesses and industries. She excels at all challenges we set her and has been key in enabling Babeltext to take something pretty complicated and make it seem very simple, ensuring our users enjoy the platform and are able to navigate it easily.