How It Works
Babeltext is a multilingual messaging platform it allows your team to communicate with your customers and communities across the globe in 133 languages.
Babeltext provides real-time translations, enabling your team and your customers to chat in their native languages.
We support all the major platforms like SMS, Webchat, Discord, Telegram, WhatsApp, Facebook Messenger, Google Business Messenger and Mobile Text.
We boast industry-leading accuracy across 133 languages.
Why Babeltext
Your customers want to be able to message rather than speak on calls. We empower businesses from all sectors to engage with their communities across the world in 133 languages, using their customers' preferred social channels. SMS, Discord, Telegram, Webchat, WhatsApp, Facebook Messenger, and Google Business Messenger.
Unparalleled Engagement
Babeltext is your front-line customer support platform, providing unparalleled engagement, staff efficiencies and cost savings
Communicate in 133 Languages
You’ll also globalize your customer services with automatic translation in 133 languages
We Integrate to Your Ecosystem
Connect your existing CRM to populate the Babeltext platform with your customer information or take a feed from us to you
Simple and
Intuitive
Our platform has been designed to be simple and intuitive, to speak to multiple customers, anywhere in the world and in any language
Future Proof Your Customer Services
Your operator will have more tools to work remotely. They can field customer inquiries from an office setting or if needed from the comfort of their homes
Extraordinary Platform
Extraordinary Customers
Simple Interface
Operator UI messaging channels are funnelled into one operator interface to manage conversations
Manage Volume
Babeltext platform can have multiple operators to manage high volume customer service, with all traffic equally distributed to operators
Global Translation
133 languages automatically translated to your live operators in English and back to customer’s original language
Fully Exportable
Retention of all customer information and the messaging history is fully exportable
After Hours
Out-of-Hours messages to capture client request, contact information and advise a response time to manage expectations
Easily connect
Connect your existing CRM to populate the Babeltext platform with your customer information or take a feed from us to you
White Label
Fully customisable white label platform to add your own company branding, logo and business identity
Template responses
Template responses create a convenient drop-down library of responses for operators to respond even faster
Broadcast Messaging
Multilingual personalised broadcast messaging can be delivered in the consumer's language, sending up to 100,000 messages each time
Multiple Conversations
Operators can have a conversation with multiple consumers simultaneously
Age verification
Age verification features enable clients to target the correct audiences
Omnichannel Feature
Omnichannel customer can start the chat through one channel (e.g. PC Webchat) and then continue from another (e.g. SMS).
Dynamic Reporting
Dynamic statistics provide detailed reporting, reflecting all customer channels, languages and more.
Management Alerts
Set up management alerts for when messages have been unanswered for a specified period or escalations
Careers
Join us on our mission to simplify communication
We’ve made a complicated platform seem really simple!
Now we need to recruit people that love blockchain technology and want to be part of something very special.
Our team is friendly, ambitious and super excited to meet you.
Invest in people
For Babeltext to succeed, the whole team needs to succeed too. That's why we invest in our people. Tailored training, a focus on upskilling and frequent opportunities for growth.
Wellbeing
Our team benefits from an open culture, flexible hours, remote working, and a common-sense approach.
Social
Be it monthly socials, company events or PS5 at lunch, we're a social bunch, even though we work remotely.
Not sure if you fit in?
Why not contact us anyway to discuss your skills and we can chat about our growth strategy!