Customer services made simple with Babel Text
Babel Text provides your operator with a platform to communicate with multiple customers, anywhere in the world and in any language.
Why Babel Text
Unparalleled Engagement
Babel Text is your front-line customer support platform, providing unparalleled engagement, staff efficiencies, and cost savings compared with phone and email-based customer support.
Communicate in 109 Languages
You’ll also globalise your customer services with automatic translation in 109 languages and open your support service to the hearing impaired.
Simple and Intuitive
Our operator platform has been designed to be simple and intuitive, enabling your support staff to speak to multiple customers, anywhere in the world and in any language. No more call-waiting queues.
"Take me for a spin"
Extraordinary platform for extraordinary customers
Operator UI messaging channels are funnelled into one operator interface to manage conversations
Operators Platform can have multiple operators to manage high volume customer service, with all traffic equally distributed to operators
109 languages automatically translated to your live operators in English and back to customer’s original language
Multilingual Broadcast Messaging can be delivered in the consumers language, sending up to 100,000 messages each time
Customer Details Retention of all customer information and messaging history, fully exportable.
Multiple Conversations Operators can have a conversation with multiple consumers simultaneously
Connect your existing CRM to populate the Babel Text platform with your customer information or take a feed from us to you
Fully customisable white label platform to add your own company branding, logo and business identity
Omnichannel Customer can start the chat through one channel (e.g. PC Webchat) and then continue from another (e.g. SMS).
Dynamic Statistics - Detailed reporting reflecting all customer channels.
Template Responses Create a convenient dropdown library of responses for operators to respond even faster
Set up management alerts for when messages have been unanswered for a specified period or escalations
SMS to Webchat Allows for responsive mobile Webchat in 109 languages direct from an SMS message
Age Verification Empowers age verification for selected services
Out of Hours Can provide Out-of-Hours messages to manage customer expectations
Pre-Registration Request a customer to pre-register, acquiring key information that pre-populates the platform
How It Works
Babel Text is ISM Compliant and is hosted on Amazon Web Services (AWS), providing our customers with optimal security and data privacy.
Contact us for a demo
Careers
Join us on our mission to simplify every organisations biggest challenge!
At Babel Text we’ve made a complicated product seem really easy! The platform has been designed from the ground up to ensure our clients speak the language of all their clients. Our team is friendly, ambitious, and we’re always looking for new talent to join us.
Invest in people
For Babel Text to succeed, the whole team needs to succeed, too. That's why we invest in our people with tailored training, a focus on upskilling, and frequent opportunities for growth.
Wellbeing
Our team benefits from an open culture, flexible hours, remote working, and a common-sense approach.
Social
Be it monthly socials, company events or PS5 at lunch - we're a social bunch, even when working remote.
Not sure if you fit in?
Why not contact us anyway to discuss your skills and we can chat about our growth strategy!
