Customer Support
Made Simple 
For
Blockchain

Babeltext is the only multi-lingual, messaging platform. It's built for blockchain businesses to communicate with multiple customers simultaneously, anywhere in the world and in any language.

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How It Works

Babeltext allows your team to communicate with your customers across the globe, in any language!

Your team chats online in their native language and Babeltext translates to their language. We support all the major platforms like Telegram, Webchat, WhatsApp, Facebook Messenger, Google Business Messenger and Mobile Text.

We boast industry-leading accuracy across 109 languages.

 

 Why  Babeltext

We empower global blockchain businesses to engage with their customers across the world in 109 languages, using their customers preferred social channels. Telegram, Webchat, WhatsApp, Facebook Messenger, Google Business Messenger and Mobile Text.

Unparalleled Engagement

Babeltext is your front-line customer support platform, providing unparalleled engagement, staff efficiencies and cost savings

Communicate in 109 Languages

You’ll also globalize your customer services with automatic translation in 109 languages

We Integrate to Your Ecosystem 

Connect your existing CRM to populate the Babeltext platform with your customer information or take a feed from us to you

Simple and
Intuitive

Our platform has been designed to be simple and intuitive, to speak to multiple customers, anywhere in the world and in any language

Future Proof Your Customer Services

Your operator will have more tools to work remotely. They can field customer inquiries from an office setting or if needed from the comfort of their homes

 

Extraordinary Platform
Extraordinary Customers

Simple Interface

Operator UI messaging channels are funnelled into one operator interface to manage conversations

Manage Volume

Babeltext platform can have multiple operators to manage high volume customer service, with all traffic equally distributed to operators

Global Translation

109 languages automatically translated to your live operators in English and back to customer’s original language

Fully Exportable

Retention of all customer information and the messaging history is fully exportable

After Hours

Out-of-Hours messages to capture client request, contact information and advise a response time to manage expectations

Easily connect

Connect your existing CRM to populate the Babeltext platform with your customer information or take a feed from us to you

White Label

Fully customisable white label platform to add your own company branding, logo and business identity

Template responses

Template responses create a convenient drop-down library of responses for operators to respond even faster

Broadcast Messaging

Multilingual broadcast messaging can be delivered in the consumer's language, sending up to 100,000 messages each time

Multiple Conversations

Operators can have a conversation with multiple consumers simultaneously

Age verification

Age verification features enable clients to target the correct audiences

Omnichannel Feature

Omnichannel customer can start the chat through one channel (e.g. PC Webchat) and then continue from another (e.g. SMS).

Dynamic Reporting

Dynamic statistics provide detailed reporting, reflecting all customer channels.

Management Alerts

Set up management alerts for when messages have been unanswered for a specified period or escalations

 

Careers

Join us on our mission to simplify customer support for  blockchain businesses 

We’ve made a complicated platform seem really simple! 

Now we need to recruit people that love Blockchain and want to be part of something very special.

 

Our team is friendly, ambitious and super excited to meet you.

Invest in people

For Babeltext to succeed, the whole team needs to succeed too. That's why we invest in our people. Tailored training, a focus on upskilling and frequent opportunities for growth.

Wellbeing

Our team benefits from an open culture, flexible hours, remote working, and a common-sense approach.

Social

Be it monthly socials, company events or PS5 at lunch, we're a social bunch, even though we work remotely.

Not sure if you fit in?

Why not contact us anyway to discuss your skills and we can chat about our growth strategy!

Meet The Team

Executive Team

CHAIRMAN & CO-FOUNDER

David Hayes

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David brings his wealth of experience as a tech investor, a start-up founder, and an innovative leader in the communications industry. David is a proven business leader, starting his communications company in 1987, which he grew successfully over 26 years, and sold successfully. David is responsible for overseeing all aspects of the business operationally and commercially, an innovative thinker, he brings out the best in our team. 

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CEO

James Tizzard

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James leads our great team at Babeltext. He has created a strong culture of technology development, customer service and business growth across the whole Babeltext team. James is experienced in the delivery of global technology programs for global institutions in the UK and Asia, most recently for CITI, Lloyds and Westpac. He brings a proactive discipline to the team, setting clear objectives and targets for Babeltext.

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Head of Marketing

Olivia McGarvey

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Olivia has worked in the FinTech sector for more than a decade as Head of Marketing at a number of leading service providers including IDT Finance, Global Processing Service, Crunch Payments and Club Swan. Olivia's talent for creating a brand and developing and delivering marketing strategies is second to none. Olivia is an experienced Start-Up professional, taking all the companies she has work for, from Start-Up to industry leader.

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Design & Creative 

Billi Meltz

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Billi has skills in marketing, sustainability and design. Her qualifications include a Bachelor of Design (College of Fine Arts), Bachelor of Architecture (UNSW), Masters of Sustainability (USYD) and Masters in Architecture (UNSW). Billi has worked on a range of different creative and graphic design projects, including branding and marketing for Babeltext.

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Sales Director

Colin Amm

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Colin is an experienced Business Development Executive with demonstrated history of success in lead generation, sales and marketing. Highly skilled in negotiation, business development and networking. He brings his own unique vibe and motivation to the team and has been key to gathering the momentum which has begun to spread the name of Babeltext. 

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CCO & CO-FOUNDER

Neil Weeks

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Neil is a proven business leader, with a twenty plus year record of success in Financial Services and FinTech. Neil was part of the founding teams at two of Europe's biggest players in the FinTech space; IDT Finance and Global Processing Services, where he was responsible for developing and delivering their business development strategies, growing both organisations to leading service providers, winning multi awards and accolades along the way.

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CFO

Derrick De Souza

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Derrick is experienced in finance, accounting, taxation, banking and mergers and acquisitions. He has been a consultant to Australian and Asian businesses for over fifteen years. He is currently a non-executive director of ASX and NSX listed companies. He is responsible for the finance function and brings a wealth of knowledge and guidance to Babeltext. 

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CTO

Graeme Campbell

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Graeme Campbell is a top-performing, solutions-focused information technology manager. He brings to the team more than fifteen years of demonstrated career success in developing and executing operational strategies to promote organisation growth and optimal utilization of emerging technologies. Graeme has been tasked with constantly developing the platform to add the most relevant social channels for our users to communicate.  

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UI/UX Designer

Lucy Ro

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Lucy is our expert in UX/UI design with nearly 10 years experience delivering web and mobile front-ends for a wide range of businesses and industries. She excels at all challenges we set her and has been key in enabling Babeltext to take something pretty complicated and make it seem very simple, ensuring our users enjoy the platform and are able to navigate it easily.

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